Refund Policy

Effective Date:2024-04-02

At SAT4K PLAYER PRO, we strive to provide our customers with a high-quality and reliable media player experience. We offer a 7-day free trial period to ensure you can fully evaluate the application before making a purchase. Please review our refund policy below.

1. Trial Period

All customers are encouraged to use the 7-day free trial to test the application’s features and ensure it meetsa their expectations.

During the trial period, you can verify the application’s functionality, including its ability to read and play valid M3U URLs / XTREAM CODES.

2. Refund Conditions

Refunds are granted only under the following circumstances:

• Application Crash: The app fails to open or repeatedly crashes despite proper installation and usage.
• M3U URL / XTREAM CODES Playback Issues: The app cannot read a valid and functional M3U URL / XTREAM CODES that works on other compatible applications.
• Technical Issues: Unresolvable technical issues that prevent normal usage of the application.

Note: The M3U URL / XTREAM CODES provided for testing must be valid and confirmed to work on other platforms. Refund requests due to incorrect or invalid M3U URLs / XTREAM CODES will not be accepted.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after purchase.
• Failure to test the application during the trial period.
• User error, such as incorrect input of M3U URLs / XTREAM CODES or improper setup.
• Situations not covered under the "Refund Conditions" section.

4. Refund Process

If you meet the criteria for a refund, please follow these steps:

1. Contact our support team at support@sat4kplayer.pro with the following details:
   • MAC ADDRESS or proof of purchase.
   • A detailed description of the issue, including screenshots or logs if applicable.
   • Proof that the M3U URL / XTREAM CODES works on other applications.
2. Our team will investigate and respond within 5-7 business days.

If the issue is confirmed and unresolved, a refund will be issued to your original payment method within 10 business days.

5. Contact Information

If you have any questions about this policy, please contact us:

• Email: support@sat4kplayer.pro
• Phone: +212666195888
• Address:
  SAT4K PLAYER PRO
  71-75 Shelton Street
  Covent Garden
  London, WC2H 9JQ
  United Kingdom

We appreciate your understanding and support of SAT4K PLAYER PRO. Our goal is to ensure you have the best experience possible with our application.